How do I sign up?
Click on “Sign Up” button on the top right corner of the homepage and choose the plan that’s right for you. We have Zallat Valu which is our annual plan ($100) or Zallat Flex which is our monthly plan ($14.99). Once you sign up you will then gain access to our online store where you will be able to shop for your groceries and have it delivered in under two hours!
What if an Item I need is not available?
If you forget an item from your list, you will still be able to let your Zallat Shopper know to add it to your list. If the item is not available at the store then your Zallat Shopper will inform you and suggest a replacement.
Do we charge a delivery fee?
We nominally markup in-store prices so as to help us cover the cost of shopping and delivery, for example, a product that costs $4 in-store will be $4.48 on Zallat. There is no delivery charge for orders above $50. But for orders under $50 there will be a $7 delivery fee.
How do I pay?
Once you have completed your shopping on the Zallat platform you can pay by using either a Visa, Mastercard or American Express.
When do we deliver?
We deliver between the hours of 9am and 9pm and within 2 hours from time of order or, at a time of your preference, depending on Shopper availability.
What does “On Hold” mean?
Once you do checkout your order you will see order status set to “On Hold”. This simply means that you have not yet been charged for the order. We will only charge your card after the shopper has completed shopping for your order.
Can I tip Shoppers?
Customers don’t have to tip Zallat Shoppers but, it’s very much appreciated if deserved!
Can I cancel an order?
Yes. You can cancel an order as long as the Shopper hasn’t yet arrived at the store. If you do cancel before the Shopper gets to the store you will not be charged any fee; if however you can cancel after the shopper has reached the store you will get charged a $10 cancellation fee.
Can I cancel my account?
In the unlikely event you are not happy with our service; yes, you have 14 days to cancel your subscription and get a refund, assuming you have used it at-least once. All you need to do is inform Zallat Support either by phone or email. If you do not cancel, your subscription will automatically renew. Once the 14 days grace period has lapsed you will not get a refund. But your plan will still remain active for the duration of the subscription term, in case you do change your mind.